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At Etoile Mugo, we are committed to delivering your favorite products, including our customized outfits, high-quality skincare, hair growth oils, and soon-to-arrive African snacks, as quickly and efficiently as possible. Below is an overview of our shipping policy.
1. Shipping Destinations
We ship worldwide to many countries, ensuring that customers can enjoy our products wherever they are. Please note that shipping availability may vary based on your location. If we are unable to ship to your location, you will be notified during checkout.
2. Processing Time
Orders are typically processed and dispatched within 2-5 business days after purchase. Customized items may take longer to process due to the care and attention required to craft them. We will provide an estimated delivery time during the order process for such items.
3. Shipping Options and Costs
We offer a variety of shipping options depending on your location:
- Standard Shipping: Delivery times range from 7-14 business days depending on your location.
- Express Shipping: Delivery within 3-7 business days for faster shipping.
- International Shipping: Delivery times may vary based on the destination country and selected shipping method.
- Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Any applicable duties or taxes for international orders are the responsibility of the customer and will not be included in the shipping cost.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the status of your delivery. If you do not receive this email, please contact our customer service team for assistance.
5. Shipping Delays
While we strive to deliver your order on time, there may be unforeseen circumstances that can cause shipping delays, such as customs clearance, holidays, or other factors beyond our control. We will notify you if any significant delays occur.
6. Shipping to Multiple Addresses
If you wish to ship items to multiple addresses, please place separate orders for each destination. We are unable to split orders across multiple shipping addresses.
7. Customs, Duties, and Taxes
For international orders, customs duties and taxes may apply once your order reaches your country. These fees are your responsibility, and Etoile Mugo has no control over these charges. Customs policies vary widely, so we recommend checking with your local customs office for more information.
8. Lost or Damaged Packages
In the rare event that your package is lost or damaged during shipping, please notify us immediately. We will work with the shipping carrier to resolve the issue and, where applicable, send a replacement or issue a refund.
9. Contact Us
If you have any questions or concerns about your shipment, please contact us:
Etoile Mugo
support@etoilemugo.com.au
Phone: (500) 8001 8588
We are dedicated to ensuring that your shopping experience with Etoile Mugo is seamless, and that you receive your items on time and in perfect condition.
