No products in the cart.
Payment Details
- Home
- / Payment Details
At **Etoile Mugo**, we strive to provide a secure and convenient shopping experience for our customers. Below is an overview of our accepted payment methods, security measures, and related information.
1. Accepted Payment Methods
We accept the following payment methods for both domestic and international orders:
- **Credit/Debit Cards:** Visa, MasterCard, American Express, and Discover.
- **PayPal:** Secure online payment using your PayPal account.
- **Bank Transfers:** Available for certain regions. Please contact our customer service team for more details.
- **Mobile Payments:** We accept mobile payment options such as Apple Pay, Google Pay, and others where applicable.
All payments must be made in the currency displayed at checkout. For international orders, your bank or card provider may apply additional conversion fees.
2. Payment Security
Your payment information is protected with industry-standard encryption and secure socket layer (SSL) technology, ensuring that your details are kept safe during the transaction process. **Etoile Mugo** does not store your payment information after your transaction is completed.
For your security, if we detect any suspicious activity, we may contact you to verify your identity before processing your order.
3. Order Confirmation
Once your payment is successfully processed, you will receive an email confirmation containing your order details, including the items purchased, billing, and shipping information. If you do not receive this confirmation within 24 hours, please check your spam folder or contact us directly.
4. Failed or Declined Payments
If your payment is declined, please ensure that:
– Your billing address matches the one associated with your credit/debit card.
– Your card has sufficient funds or credit limit.
– You entered the correct security code (CVV) and card expiration date.
If the issue persists, we recommend contacting your bank or card issuer for more information. You can also choose an alternative payment method to complete your purchase.
5. Refunds
Refunds for returned items will be issued to the original payment method used during the purchase. Please note that refunds may take **7-10 business days** to appear in your account, depending on your bank or payment provider’s policies.
6. Taxes and Fees
For international orders, any additional taxes, duties, or customs fees are the responsibility of the customer and are not included in the payment total at checkout. These fees are determined by the destination country’s regulations.
7. Contact Us
If you experience any issues with your payment or have questions regarding payment options, please reach out to us:
support@etoilemugo.com.au
Phone: (500) 8001 8588
We aim to ensure that your payment process with **Etoile Mugo** is smooth, secure, and hassle-free.
